When I bought my new bike a month ago, I also paid for some $40 bike shorts that weren’t in stock but would be available, according to the sales clerk, “any day now.” Since the store gave me 20% off anything I purchased along with the bike, I chanced it and purchased the “vaporwear.”
The fact that I actually purchased spandex anything, let alone an article of clothing with foam in the butt, should have been a warning to me. If I believed in “signs” or “fate” or any such nonsense, I would have given up and asked for a refund after said garment failed to turn up after one, two, three, and finally four weeks. But no; the pain from my bruised backside was stronger than my pride or vanity, so I faithfully called the store every few days and each time, to their credit, they seemed just as exasperated as I was at the slowness of their distributor.
The other day, I made up my mind that if the shorts weren’t in stock when I called, I would demand a refund and just continue riding cushion-less until I developed a sufficiently calloused ass and no longer suffered discomfort during my commute.
I spoke with someone who from previous calls I had determined to be managerial in nature. She apologized profusely for the shorts’ continued absence and admitted that, yet again, the stock truck and come and gone without depositing my merchandise.
But before I could demand a refund, she countered with a Supreme Customer Service Move. “They did deliver some more expensive shorts, however,” she explained, “and I’ll give you a pair of those since you’ve waited so long.”
I went in today and picked up my one-freakin’-hundred dollar bike shorts and found that, in addition, said managerial-type-person had included a $25 gift card and a lovely little note expressing her sorrow over the matter (and, no, it did not include her phone number).
So, for $32, I ended up with $125 worth of merchandise. And I didn’t even have to complain.
Ladies and gentleman, I present to you another unsolicited Major Endoresment: BikeSport of Seattle. They kick, and protect, ass!
Comments
I will be watching for a picture of you in the $125 Spandex. I can't wait!!!!!!!
Posted by: Your Mother | July 2, 2006 9:12 PM